Property Management: A Guide for Tenants and Landlords


Whether you’re a tenant renting a residential property or a business owner leasing a commercial space, it’s important to understand the role of property managers in the rental process. Property managers act as middlemen between landlords and tenants, handling various tasks to ensure a smooth rental experience. In this article, we’ll explore the responsibilities of property managers, the property management dispute process, common disputes, and legal actions that can be taken by both owners and tenants.

Responsibilities of Property Managers

Property managers are responsible for a wide range of tasks, including:

  • Collecting rent
  • Overseeing eviction actions
  • Coordinating moving schedules
  • Responding to maintenance requests
  • Enforcing late fee notices for overdue rent
  • Assisting residents who are locked out
  • Providing basic maintenance services like landscaping and repairs

It’s important to note that property managers can still be held liable for not fulfilling their duties or violating the law, even if they are not the actual property owners. This means that if you’re having issues with your rental place, you may have the option to sue the property manager.

Understanding the Property Management Dispute Process

Property managers must comply with the provisions of property management law in their respective jurisdictions. While the process may vary slightly depending on the location, most property management disputes follow a similar path.

First, property managers must ensure compliance with relevant laws and regulations. They should carefully review the tenant’s lease agreement for guidance. If the lease agreement does not provide sufficient answers, property managers should engage in calm discussions with tenants to resolve the issue. It’s crucial to maintain professionalism and keep written records of all communications.

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In the event that a tenant decides to file a lawsuit against a property manager, the property manager should seek legal representation. Mediation may be recommended as a first step to resolve the dispute. If the issue cannot be resolved and the tenant insists on pursuing a lawsuit, the property manager should consult their attorney for advice on possible defenses and gather evidence to support their case.

Common Property Management Disputes

Property management disputes often stem from a focus on profits over tenant satisfaction. Here are some common examples of disputes that may arise:

  • Eviction issues: Disputes related to eviction may involve procedural problems, self-help actions by landlords, or improper handling of a tenant’s personal property during eviction.
  • Maintenance problems: These include failure to maintain the premises, delays in responding to maintenance requests, or neglecting a tenant’s maintenance issues altogether.
  • Housing code violations: Violating housing codes, such as not providing heat or hot water in the winter, can lead to liability for property managers.
  • Miscellaneous issues: Other disputes may arise from failure to screen employees, suspicious rent collection practices, failure to resolve disputes between neighbors, or entering a tenant’s apartment without proper notice.

Legal Options for Property Owners

Property owners have the right to take legal action against a property management company. This may involve a breach of contract claim if the property manager fails to fulfill their contractual duties. Owners may also pursue legal action based on the theory of respondeat superior, holding property managers liable for their actions or lack thereof. In cases involving suspected fraudulent activities, property owners can file a police report and wait for potential charges to be brought against the property manager.

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Litigating a Property Management Dispute

Property managers should take several steps before a dispute reaches court. However, if a dispute does proceed to court, the case will follow the usual process of civil litigation, subject to the laws and procedural requirements in the specific jurisdiction.

Property managers must respond to complaints and hire legal representation if needed. Discovery materials will be exchanged, allowing both parties to review the evidence. At this stage, parties may choose to settle the matter out of court or proceed to trial. Tenants should hire an attorney before filing a complaint and prepare to counter the property manager’s response. If the dispute cannot be settled outside of court, tenants have legal strategies available to ensure the case advances to trial.

Do I Need a Lawyer for a Property Management Dispute?

Whether you’re a tenant or a property manager involved in a property management dispute, it is highly recommended to seek legal assistance from a local landlord-tenant lawyer. An experienced lawyer will be familiar with the laws in your jurisdiction and can guide you through the necessary steps to resolve the dispute effectively. They can evaluate the viability of your claim, prepare your case, and provide representation in court or during mediation or arbitration sessions.

For further information on property management and legal assistance, visit Garrity Traina, a trusted resource in the field.

Remember, navigating property management disputes can be complex, so it’s crucial to have an experienced legal professional by your side.